The Technical Support Manager (TSM) is in charge for the Continued Airworthiness (CAW) of the parts; he reports directly to the Head of Design Organisation (HDO) that retains the ultimate responsibility for the Parts Continued Airworthiness.
His/her main duties are:
Technical issues solving arises from in-services products.
Continued Airworthiness (CAW) Management:
• Assure the timely and proper distribution of the CAW documents to customers and Operators (Component Maintenance Manual and related revisions, Service Bulletin, Service Letters etc.).
• Link between operators/customers and Design Organisation.
• Management of customers claims and occurrence reporting and assurance of follow-up actions.
Supporting the Production Organisation and the PE for the product first article inspection.
Supporting the DO and the Production Engineering regarding issues arises for the products in-series production.
Manage, in concurrency with relevant DO Area, any change/revision of the technical documentation arises from production.
Records and Manages the changes to drawings or bill of materials arises after the first article fabrication.
Support the Project Engineers and the Certification Engineers for any ETSO design change.
Record keeping of the CAW documents.
Coordinate the issuing of the SB, SL and CMM.
Technical and management skills
Adequate knowledge of the EASA aeronautical rules/requirements (i.e. Part 21) related to responsibilities in charge of an ETSO Holder as far as Continued Airworthiness topics (occurrences, malfuntions and defetcs) are concerned.
Knowledge of the basic concepts for an appropriate management of a “change to type design/certificate”: classification, impacts on as designed and as built configurations, applicability to the “in service” (retrofit)delivered products, impacts on design data and product documentation (i.e. CMM).
Knowledge on product technical documentation (Component Maintenance Manual, Service Bulletins, Service Letters, Service Instructions,…).
Team skills required to handle teamwork and problem-solving activities aimed to catch company targets..
Degree in Engineering preferably in Industrial Address (Aeronautical or equivalent). In this case, at least 2 years of Continued Airworthiness/Customer Support experience are required (experiences in different fields will be evaluated during the interview).
Alternatively, the candidate may also be assessed for a higher secondary technical school diploma. In this case, at least 5 years of Continued Airworthiness/Customer Support experience are required (experiences in different fields will be evaluated during the interview).
Knowledge of MS Office applications.
Basic familiarisation with design tools (i.e. CATIA, ProE PTC, AutoCad).
Knowledge of PDM systems is a matter of preference.
Excellent English written and spoken (not only technical English). The knowledge of additional foreign languages is an element of preference).